Frequently Asked Questions
Your Questions, Answered
Everything you need to know about booking, access, and storage in one place.
General Storage Information
We have a wide range of unit sizes — from small spaces for a few boxes to large units big enough for a household or commercial inventory.
You can use our online space calculator or contact our friendly team at 1300 752 993. We’ll help match you with the right unit size in minutes.
You can store almost anything — household goods, furniture, business inventory, equipment, vehicles, or documents. However, hazardous materials, flammable items, and perishable goods are not permitted.
Yes. Our facilities are designed to cater to both home and business needs, with flexible access, multiple unit sizes, and secure environments.
Of course! If your needs change, you can easily move into a larger or smaller unit, subject to availability.
You can bring your own lock or purchase one on-site for convenience. Only you hold the key to your unit.
Yes. Our friendly team is available during office hours to assist with bookings, payments, and any questions you have about your storage.
Access & Security
Most of our facilities offer 24/7 access, so you can visit whenever it suits you — day or night.
Each facility features PIN-coded gate access, CCTV surveillance, individual alarmed units, and regular patrols for complete peace of mind.
Only those you authorise can access your unit. You can share your PIN code and key with trusted family or colleagues if needed.
Yes. Our CCTV and alarm systems operate 24 hours a day, ensuring your belongings are protected around the clock.
All our facilities are well-lit and designed for visibility and safety, even during evening or early morning visits.
Yes. All facilities are professionally managed and pest-controlled on a regular schedule to protect your items.
Payments, Insurance & Contracts
There’s no fixed contract — store for as little or as long as you need with our month-to-month rental options.
You can pay online, in-person, or over the phone using credit card or direct debit. We make it easy to stay up to date.
All bonds are same as first month rent
Yes. Simply provide the required notice (28 days notice needed), and we’ll help you finalise your account quickly and easily.
Insurance is not automatically included, but we can help arrange cover for your belongings while in storage.
No hidden costs. Our pricing is transparent, with all fees clearly outlined before you book.
Packing, Moving & On-Site Services
No, we do not offer hire trucks.
Absolutely! We have a wide range of boxes, tape, and packing materials available on-site or through our online Box Shop.
Yes. We offer free trolleys to help you move heavy or bulky items into your unit with ease.
All of our units are ground-level, allowing for easy loading and unloading directly from your vehicle.
Yes — just let us know when they’re coming. Our team can arrange temporary gate access and ensure they reach your unit smoothly.
Yes, our facilities include clean, accessible restrooms for your comfort during visits.
Business & Commercial Storage
Yes. Many businesses use U-Lock for long-term document storage, stock management, and equipment storage with flexible terms.
While you can’t operate a retail business directly from the unit, you’re welcome to store, pack, or organise goods as part of your operations.
Yes. Business customers can access their units at any time, allowing you to manage stock or deliveries outside regular hours.
Yes. We can provide tax invoices for all payments to make your bookkeeping easy.
Of course. We can help you rent multiple units within the same facility — ideal for growing businesses or expanding inventory.
Definitely. We make it easy to transfer between unit sizes as your business requirements evolve.
